In 1982, Ari Weinzweig and Paul Saginaw opened Zingerman’s Delicatessen in Ann Arbor, Michigan. The deli quickly became Ann Arbor’s premiere specialty foods store. As the business grew to include mail order customers across the country, Paul and Ari were presented with an opportunity to open stores nationwide and follow a traditional franchise business model. What they did instead is a great representation of the philosophies that Alabama Chanin tries to embody. Community, sustainability, and education are at the heart of the Zingerman’s Community of Businesses, which is made up of eight different, semi-autonomous businesses that operate as one organization. Zingerman’s has remained firmly in Ann Arbor, building successful commerce from within the community, by the community, for the community. This year the organization will have annual sales of about $46,000,000 and employs nearly 600 people.
The Zingerman’s Community of Businesses (aka, the ZCoB) includes a bakery, a coffee roaster, a creamery that makes both fresh cheese and gelato, a candy manufactory, and a James Beard award-winning restaurant. ZingTrain, Zingerman’s business training service, offers seminars that share the organization’s approach to leadership, service, open book management, visioning, etc. They offer baking classes at BAKE, their nationally recognized baking school for the home baker. Zingerman’s also runs a publishing house, which publishes several books by Ari, focused on guiding the small business owner. You can find the titles Building a Great Business and Being a Better Leader in our online store. In the spirit of Alabama Chanin, the books were beautifully designed and illustrated by the Zingerman’s team, printed in Ann Arbor on recycled paper and are not available through mass market distribution.
We sat down with Ari Weinzweig to find out more about this unusual and innovative prototype for a new kind of business model.