We look forward to working together.
CUSTOMER CARE
Size Guide
Guest Services
Book an Appointment
ORDERS + SHOPPING
Production Practices
Shipping
Sale Exclusions
Payment Methods
RETURNS + EXCHANGES
We're Here to Help.
Call +1 (256) 760-1090 for Assistance
SIZE GUIDE
Every garment and DIY Kit has a size chart, with measurements, associated with the product. If you are not sure of your size, send us an email with your measurements and we'll help you find the right fit—or visit us in-store at The Factory for a custom fitting.
GUEST SERVICES
Our Guest Experience Team offers guidance on the garments in our Collection, their fit, design details, and how our garments can be styled. Our team can also help coordinate any prior purchases with new pieces, offer insight into preferences and lifestyle needs, and support your decision-making process.
BOOK AN APPOINTMENT
For Collection orders, or to set up a virtual appointment, please contact our Guest Experience Team:
Kathleen Bobo:
+1.256.760.1090 x 114
ac@alabamachanin.com
Janelle Noel:
+1.256.760.1090 x 116
orders@alabamachanin.com
PRODUCTION PRACTICES
We make all of our garments to order, which means order fulfillment may take up to six weeks due to the nature of our production process and shipping times.
Practicing lean method manufacturing (made-to-order production) helps us reduce and even eliminate waste in our process and operate in a sustainable manner. Thank you for your patience as we custom make your items.
Quality is important to us. We strive to always create the best possible product for you and to provide the very best in customer satisfaction.
SHIPPING
Please allow ample production and shipping time for all of our garments and DIY Kits; production times vary based on type and difficulty. You will receive a notification to your email on file when your package ships.
Orders are processed Monday – Friday.
DOMESTIC SHIPPING: All domestic shipments are sent via FedEx unless otherwise noted.
INTERNATIONAL SHIPPING: All international shipments are sent via FedEx. The customer is responsible for all duties and taxes associated with their package—this is not included in the shipping cost, nor is Alabama Chanin responsible for those amounts. Please note that we cannot guarantee a delivery date.
We offer free shipping on domestic orders over $1000 and ship via FedEx. Free shipping is not offered on international orders, nor is it offered on purchases originally over $1000 that discount below that amount.
International orders for Custom DIY are subject to a separate shipping charge. Our team will contact you after you have made your purchase.
CARBON NEUTRAL SHIPPING
In our continuing efforts to become a better company and commit to ecological sustainability, Alabama Chanin now ships FedEx packages using carbon neutral shipping.
Carbon neutral means that a person or a company reduces carbon dioxide emissions to counterbalance emissions made elsewhere. In the case of our shipping method, FedEx calculates the carbon impact each transported Alabama Chanin package has on the environment. Then, on behalf of Alabama Chanin, FedEx purchases a carbon offset for an emission reduction project somewhere else in the world, like the Garcia River Forestry in California.
When your next order ships from our studio, know that you are supporting carbon neutral efforts, offsetting your carbon footprint, and helping us to build a sustainable environment for work and life.
PAYMENT METHODS
We accept the following payment methods.
Credit Card: Visa, MasterCard, American Express, and JCB. The total will be charged to your card when the order is placed.
We feature a fast checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
Payment installments are available through Shop Pay and PayPal.
SALE EXCLUSIONS
The following items are excluded from the newsletter sign-up 20% discount coupon and all sales and promotions.
Alabama Chanin Exclusions:
All Reclaimed Down Styles (The Vest, Wrap, Bandana, and Hand-Sewn Scarf), Alabama Sawyer Cutting Boards, Watercolor Field Box, Alabama Chanin Core Club, Edison Face Mask, Faded Stars Face Mask, The Florence Face Mask, Lightweight Organic Cotton Face Mask, Children’s Reusable Non-Medical Grade Face Mask, Gilded Face Mask, The Graffiti Face Mask, Marine Stripe Face Mask, Reusable Non-Medical Grade Face Mask, Silhouette Face Mask, Face Mask Bundle, Acorn Necklace, Cast Fabric Cuff, Gift Certificate, all collaborations including but not limited to Heath Ceramics serving ware, all outside vendor products including but not limited to The Factory Blend Coffee, books, and music, Beauty Everyday, Vitamin T, Points of Departure, Camellia Etched Dinner Plate, David Mellor Pride 5-piece Stainless Set, Large Heath Mug, David Mellor Pride Stainless Serving Spoon, Camellia Opaque White Dinnerware Set, Camellia Cocoa Dinnerware Set.
The School of Making Exclusions:
Swatch of the Month, Limited-Edition Printed Jersey, Essential Sewing Kit, Starter Sewing Kit, The Trench Bundle, The Peacoat Bundle, The Abstract Bundle, The Daisy Bundle, The Color Blocked A-Line Dress Bundle, The Studio Bundle, Color Palette Bundle, The Baby Doll Corset Bundle, Organic Cotton Swatches, Sample Swatches, Marking Tools, Stitch Journal, Scrap Bag, Binder, Fabric Swatch Headers, The School of Making Label, Measuring Tools, Pattern Measurement Bundle, all books and patterns, and all workshops and events.
Discounts cannot be combined with other offers or discounts. Discount cannot be applied to previous or later purchases.
RETURNS + REFUNDS
We are happy to accept returns of unwashed, unworn, unused, or defective merchandise returned within 30 days from the receipt of merchandise. All DIY Kits must be returned in their original condition. We do not offer refunds on digital downloads.
RETURN AUTHORIZATION FORM
If you wish to make a return, please fill out the return authorization form here.
Once you receive your authorization code, please package your item(s) carefully, include the original packing list in the box, and mail your return to:
Alabama Chanin
Attention: Returns
462 Lane Drive
Florence, Alabama 35630
You may use the carrier of your choice to ship your return, but we recommend using a method that is trackable and insured. We are not responsible for any packages that are lost or damaged in transit.
Any refund will be credited back to the credit card used on the order. We cannot accept COD returns.
If an item returned to Alabama Chanin was either sent without return authorization or is not approved upon receipt, the item will be returned to the customer and the customer will be responsible for any associated shipping charges. Alabama Chanin will not be responsible for any returned packages that are lost or damaged in transit.
CUSTOM DIY RETURNS
Because each Custom DIY Kit is created based upon your individual specifications, we do not accept returns of any Custom DIY Kits. We apologize for any inconvenience this may cause.
Please choose carefully as you complete your design process. Use our Custom DIY Guide and Garment Descriptions PDF when making your project selections, paying careful attention to the size chart to ensure proper fit.
If you receive a kit and find that anything is incorrect or defective, please contact our Customer Service team.
WORKSHOP REFUNDS
We look forward to each workshop, as it gives us an up-close and personal experience with our customers and fellow makers.
Because each workshop at The School of Making involves advanced preparation of materials, catering, and instruction, we require that a written cancellation request be sent at least four weeks prior to your workshop.
If you decide to cancel your registration after the four-week time frame, we will be happy to reschedule your enrollment for another date. If you are unable to reschedule for another workshop, Alabama Chanin will offer you store credit in the amount of the workshop.
CONTACT US
CALL US
+1 (256) 760-1090
Monday through Friday 8:00am to 4:30pm CST
GENERAL INQUIRIES (OR TO SAY HELLO)
ORDER INQUIRIES
PRESS INQUIRIES
SEND US A LETTER
Alabama Chanin @ The Factory
462 Lane Drive
Florence, Alabama 35630
