Thank you for shopping with us.
Questions about your order?
Contact our customer service:
M - F 8AM CST to 4:30PM CST
We make all of our garments to order, which means order fulfillment may take up to six weeks due to the nature of our production process and shipping times.
Practicing lean method manufacturing (made-to-order production) helps us reduce and even eliminate waste in our process and operate in a sustainable manner. Thank you for your patience as we custom make your items.
Quality is important to us. We strive to always create the best possible product for you and to provide the very best in customer satisfaction.
Please allow ample production and shipping time for all of our garments and DIY Kits; production times vary based on type and difficulty. You will receive a notification to your email on file when your package ships.
Orders are processed Monday – Friday.
We offer free shipping on domestic orders over $1000 and ship via UPS Ground. Free shipping is not offered on international orders, nor is it offered on purchases originally over $1000 that discount below that amount.
International orders for Custom DIY are subject to a separate shipping charge. Our team will contact you after you have made your purchase.
In our continuing efforts to become a better company and commit to ecological sustainability, Alabama Chanin now ships UPS packages using carbon neutral shipping.
Carbon neutral means that a person or a company reduces carbon dioxide emissions to counterbalance emissions made elsewhere. In the case of our shipping method, UPS calculates the carbon impact each transported Alabama Chanin package has on the environment. Then, on behalf of Alabama Chanin, UPS purchases a carbon offset for an emission reduction project somewhere else in the world, like the Garcia River Forestry in California.
When your next order ships from our studio, know that you are supporting carbon neutral efforts, offsetting your carbon footprint, and helping us to build a sustainable environment for work and life.
Every garment and DIY Kit has a size chart, with measurements, associated with the product. If you are not sure of your size, send us an email with your measurements and we'll help you find the right fit—or visit us in-store at The Factory for a custom fitting.
The following items are excluded from the newsletter sign-up 20% discount coupon:
Alabama Chanin Exclusions:
Alabama Chanin Core Club, Organic Cotton Socks, Reclaimed Down Wrap, Reclaimed Down Scarf, Hable Suns Apron, Hable Suns Tee, Ship Collage, Mind Bender Print, Customized Low Tops, Linen Reversible Tote in Heron Blue, Lightweight Organic Cotton Face Masks, Reusable Non-Medical Grade Face Masks, The Grafitti Mask, Marine Stripe Mask, Gilded Mask, Figures Mask, Silhouette Mask, Faded Stars Mask, Indigo Stripe Mask, Face Mask Bundle, Acorn Necklace, Cast Fabric Cuff, Gift Certificate, Beauty Everyday + Confetti Print, Vitamin T, Horizontal Bar Bird's Nest Necklace in Indigo, Camellia Etched Dinner Plate, Bird's Nest Etched Bread & Butter Plate, David Mellor Pride 5-piece Stainless Set, Frida's Fiestas, Large Heath Mug, David Mellor Pride Stainless Serving Spoon, Cherry Bombe: The Cookbook, Heath Ceramics: The Complexity of Simplicity, Aubrey Dinnerware Set, Smithey Cast Iron Skillet, Camellia Opaque White Dinnerware Set, Camellia Etched Serving Platter, Bird's Nest Etched Shallow Salad Bowl, Camellia Cocoa Dinnerware Set, The Factory Blend Coffee. All collaborations including but not limited to Heath Ceramics serving ware and jewelry. All outside vendor products including but not limited to The Factory Blend Coffee, books, and music.
The School of Making Exclusions:
Custom DIY Kits, Workshops + Events, Limited-Edition Printed Jersey, Striped Scarf DIY Kit, Essential Sewing Kit, Starter Sewing Kit, The Trench Bundle, The Peacoat Bundle, The Corset Bundle, T-Shirt Bundle, Swing Skirt Bundle, The Shirt Bundle, Color Blocked A-Line Dress Bundle, A-Line Dress Bundle, Color Palette Bundle #1, Color Palette Bundle #2, Color Palette Bundle #3, Color Palette Bundle #4, Bead Mix #1, Bead Mix #2, Organic Cotton Swatches, Sample Swatches, Marking Tools, all books and patterns, Stitch Journal, Scrap Bag, and Binder.
Discounts cannot be combined with other offers or discounts. Discount cannot be applied to previous or later purchases.
We are happy to accept returns of unwashed, unworn, unused, or defective merchandise returned within 30 days from the receipt of merchandise. All DIY Kits must be returned in their original condition. We do not offer refunds on digital downloads.
The following items are final sale and cannot be returned:
If you wish to make a return, please fill out the return authorization form here.
Once you receive your authorization code, please package your item(s) carefully, include the original packing list in the box, and mail your return to:
462 Lane Drive
Florence, Alabama 35630
You may use the carrier of your choice to ship your return, but we recommend using a method that is trackable and insured. We are not responsible for any packages that are lost or damaged in transit.
Any refund will be credited back to the PayPal account or credit card used on the order. We cannot accept COD returns.
If an item returned to Alabama Chanin was either sent without return authorization or is not approved upon receipt, the item will be returned to the customer and the customer will be responsible for any associated shipping charges. Alabama Chanin will not be responsible for any returned packages that are lost or damaged in transit.
Because each Custom DIY Kit is created based upon your individual specifications, we do not accept returns of any Custom DIY Kits. We apologize for any inconvenience this may cause.
Please choose carefully as you complete your design process. Use our Custom DIY Guide and Garment Descriptions PDF when making your project selections, paying careful attention to the size chart to ensure proper fit.
If you receive a kit and find that anything is incorrect or defective, please contact our Customer Service team.
We look forward to each workshop, as it gives us an up-close and personal experience with our customers and fellow makers.
Because each Alabama Chanin Workshop involves advanced preparation of materials, catering, and instruction, we require that a written cancellation request be sent at least 4 weeks prior to your workshop.
If you decide to cancel your registration after the four-week time frame, we will be happy to reschedule your enrollment for another date. If you are unable to reschedule for another workshop, Alabama Chanin will offer you store credit in the amount of the workshop.